Privacy Policy

This Privacy Policy explains how Petal Haven handles personal data when visitors use reefislandtenant.shop, make inquiries, or request florist workshop services for weddings and events in Bahrain.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

User Rights

Your Rights

Subject to legal limits, you may ask to access, correct, or delete your personal data, or object to certain processing. You may also request that we review information we hold about you if it is incomplete or inaccurate. Where consent is used as a basis for processing, you may withdraw it for future processing.

Available rights may vary depending on the nature of the request and applicable law.

Requests

How to Make a Request

To submit a privacy request, use the contact details in this policy and describe the information or action requested. We may ask for enough information to confirm your identity and locate the relevant records. If a request cannot be fully satisfied, we will explain the reason where permitted by law.

We may need to verify identity before acting on a request.

Data Retention

Retention depends on the type of data and the reason it was collected. Inquiry records, consultation notes, order details, and payment-related records are kept for the period needed to manage the project, address follow-up questions, meet accounting or legal obligations, and resolve disputes. When data is no longer required, we delete it or anonymize it where practical.

We keep information only for as long as needed for the stated purpose or legal recordkeeping.

Policy Updates

Policy Changes

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.

We review this policy when our practices or legal obligations change.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate design details, manage preparation and delivery, process payments, maintain records, improve site performance, and meet legal or accounting obligations. We may also use information to communicate about an active project or to handle service-related issues.

Processing is limited to operational needs connected with the website and floral services.

02 · Sharing

Service Providers and Partners

We may share data with payment processors, website and hosting providers, communication tools, and delivery or setup partners that help us manage consultations, orders, and event coordination. These parties are expected to use the information only for the services they provide to us and to handle it with appropriate confidentiality.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may share personal data when necessary to meet legal obligations, respond to lawful requests, protect our rights, or support the prevention and investigation of fraud or misuse. We may also disclose information where needed to establish, exercise, or defend legal claims.

Disclosure may be required to comply with law, court orders, or lawful requests from authorities.

Data We Collect

We may process contact details, event and design preferences, order and payment information, consultation notes, delivery and setup details, and technical data such as device and usage information. For wedding and event projects, we may also record information needed to coordinate timing, venue access, and floral specifications.

The categories collected depend on whether a visitor makes an inquiry, books a consultation, or places an order.

How We Collect Data

We collect data from inquiry forms, consultation discussions, quote requests, deposit and confirmation steps, payment interactions, and communications by phone or other channels. We may also receive limited technical data from the website and service providers that support site operation and transaction handling.

Most information is provided directly by the user during the service process.

Cookies We Use

We may use session cookies, persistent cookies, and similar technologies to keep the site functioning, remember basic preferences, and understand how visitors use the site. These tools may support form handling, consultation requests, and general site performance. We do not rely on cookies to collect more information than is needed for those purposes.

Cookie use is limited to operational, preference, and basic analytics functions.

Cookie Controls

You may manage cookies through your browser or device settings, including blocking or deleting cookies already stored. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present cookie choices through the website interface.

Browser settings and device controls can be used to limit non-essential cookies.

Contact Information

Privacy email

[email protected]

Privacy phone

+973 3611 7392

Mailing address

Block 1016 Al Lawzi

Privacy contact